Terms of service
Terms of Service
1. Introduction
Welcome to Handmade by Holly ("we," "our," "us"). By accessing or using our website (https://handmadebyholly.co.uk/), you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our website.
2. Use of the Website
You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
3. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Handmade by Holly or its content suppliers and is protected by United Kingdom and international copyright laws. Unauthorised use of any content on this website is strictly prohibited.
4. Product Information
We strive to ensure that all product descriptions and prices are accurate. However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
5. Orders and Payment
All products must be paid for in full before they are dispatched. Orders will be processed and shipped within 5 working days unless otherwise stated. Payments are accepted through our secure payment gateway.
6. Shipping
Orders will be sufficiently packaged to ensure safe delivery. While we aim to dispatch orders within the specified timeframe, we are not responsible for delays caused by third-party courier services.
7. Returns and Cancellations
Due to the handmade nature of our products, we do not accept returns or cancellations once an order has been placed. However, if your item arrives damaged or is faulty, please contact us within 7 days of receipt to arrange a replacement or refund.
8. Limitation of Liability
Handmade by Holly shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the price paid for the products.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Changes to Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms regularly to ensure you are aware of any changes.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions about these Terms, please contact us using the contact form.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.